Write to us
Write to support@pocatch.com. It helps to include your store’s myshopify address and, for a purchase order, its number.
Common questions
How do my buyers’ orders reach POcatch?
Your store gets its own POcatch address. Forward your buyers’ purchase orders to it, or set your inbox to forward them automatically; the app has the steps for Gmail and Outlook. You can also upload an order, or paste its text.
Which files can it read?
PDFs, photos (even a phone picture of a printed form), spreadsheets such as Excel and CSV, the email’s own text, and forwarded emails.
What if a purchase order is unclear?
POcatch marks what needs a look, in plain words: a price that differs from the catalog price, an item that isn’t in the customer’s catalog, a quantity under the minimum, numbers that don’t add up, or a sender it can’t verify. You fix the line or choose the customer before you create the draft order.
Does POcatch change my store?
It reads your products, customers, companies and catalogs, and creates a draft order only when someone on your team clicks Create. It never edits products, prices or customers, never completes an order, and never emails your customers.
A line matched the wrong product.
Fix the line on the review page before you create the draft order. When you create it, POcatch remembers the customer’s own name for that product, so their next order matches by itself. You can see and change what it learned on the Customers page.
How do I try it before my buyers’ first real order?
In the app, send yourself a sample order: POcatch emails a sample purchase order to your POcatch address, so you can see the whole path. Samples don’t count against your plan.
How do I change my plan or cancel?
In POcatch, open Settings and choose Change plan. To cancel, uninstall the app. Shopify tells POcatch 48 hours later, and everything it keeps about your store and your customers is deleted.
What happens to my customers’ data?
Their details are encrypted. Emails and what’s read from them are deleted after 90 days. POcatch never sells the data, never uses it for advertising, and never uses it to train AI. The privacy policy has the details.